Support
We’re a small team and we read every message. Most replies go out within one business day.
Email us
For bugs, account issues, billing questions, feature requests, or anything else —
support@realtyzoom.comInclude your account email, the URL of the page where you saw the issue, and a screenshot if you can — it helps us fix things faster.
Business & SMS support
RealtyZoom Solutions, LLC
190 Sawyer Bridge Trail, Ponte Vedra, FL 32081
Email: support@realtyzoom.com
Phone: (904) 913-9194
For SMS help, reply HELP to any RealtyZoom text or email support@realtyzoom.com. Reply STOP to any text to unsubscribe. Message frequency varies; msg & data rates may apply.
Common questions
The Chrome extension isn’t showing up on my CRM page
Try these in order:
- Refresh the CRM tab (REsimpli, Salesforce, etc.).
- Open
chrome://extensionsand confirm RealtyZoom is enabled. - If still missing, click the extension reload icon and refresh the CRM tab again.
- Make sure you’re signed in — click the RealtyZoom icon in the Chrome toolbar or the floating icon on the page.
Still not working? Email us with your Chrome version (chrome://settings/help) and a screenshot.
I’m logged out and the side panel keeps showing the login screen
Sign in either from the side panel itself or from the RealtyZoom icon in the Chrome toolbar. Once your token is stored the panel will return to its normal state. If sign-in keeps failing, check that your account at realtyzoom.com/login works in a regular browser tab.
Underwriting got stuck or returned no comps
Check the warnings section at the top of the analysis page — it usually states why (e.g. RentCast coverage gap, address didn’t geocode, no historical sales in radius). If the warning isn’t clear or the analysis is hung past 5 minutes, send us the analysis URL and we’ll dig into it.
How do I delete my data or cancel my account?
Email support@realtyzoom.com from the address on your account and tell us what you’d like deleted (specific analyses, all transcripts, the entire account). We process deletion requests within 30 days. See the privacy policy for full details.
Billing, refunds, or subscription questions
Email support@realtyzoom.com with “Billing” in the subject line. Include your account email and the invoice or charge in question if applicable.